Terms of Service

1.1 Age Requirement

HardStop is intended for individuals who are 18 years of age or older. By accessing or using HardStop, you represent and warrant that you are at least 18 years old.

1.2 Parental Purchase for a Minor's Device

HardStop is not a parental control application and is not marketed as one. However, a parent or legal guardian may choose to purchase HardStop to install on a device used by a minor in their care. If you are purchasing HardStop for a minor's device:

You, the parent or legal guardian, are the sole contracting party and enter into this Agreement on your own behalf and on behalf of the minor. You represent that you are the minor's parent or legal guardian with full legal authority to consent to installation of HardStop on that device. You accept full and sole responsibility for all consequences arising from installation and use of HardStop on the minor's device. You agree to indemnify HardStop against any claims brought by or on behalf of the minor in connection with such installation (see Section 16). HardStop is not responsible for monitoring the minor or providing child safety services beyond the filtering settings you configure. Any purchase of HardStop for a minor's device is entirely at the parent's or guardian's election and risk. HardStop makes no representation that its service is suitable for minors.

1.3 Own-Device and Informed Consent Requirement

You represent and warrant that you are installing HardStop on a device you own or are legally authorised to manage. You must not install HardStop on any device without the express, informed, and freely given consent of its legal owner.

1.4 Prohibition on Coercive Installation

HardStop is designed exclusively for voluntary self-use. This is particularly important on Mac and Windows, where installing software on another person's device without their knowledge is easier than on iPhone or iPad. Installation of HardStop on another adult's device without their full, informed, and freely given consent is a material breach of these Terms and may constitute a criminal offence under applicable law, including laws relating to stalking, coercive control, and unauthorised access to computer systems.

HardStop explicitly prohibits use of its service as a tool of intimate partner control, domestic surveillance, or any form of coercion. This prohibition extends to the accountability partner feature described in Section 5.6: an accountability partner arrangement must be established voluntarily by the account holder for the account holder's own devices, and must never be imposed on another person or used to control another person's device access. If HardStop determines the service is being used in a coercive manner, the account will be terminated immediately and the means of removal will be released to the device owner upon verified request.

If you believe HardStop has been installed on your device without your consent, contact support@tryhardstop.com immediately. We will assist you in removing it.

1.5 Other Prohibited Uses

You may not use HardStop to circumvent any legal obligation or court order, or to violate any applicable law or regulation.

1.6 Existing Lifetime Access Holders

HardStop no longer offers Lifetime Access to new purchasers. If you purchased Lifetime Access before 25 August 2026, your Lifetime entitlement continues on the terms that applied at the time of your purchase, including the definition of "Lifetime" and the conditions attached to it, and nothing in these Terms reduces that entitlement. All other provisions of these Terms apply to Lifetime holders in the same way as to subscribers.

2.1 The Two-Layer System

HardStop's iPhone and iPad service uses two complementary technologies to deliver its accountability service. iPhone and iPad use the same device supervision mechanism and DNS-level content filtering flow described in this Section.

Device Supervision: HardStop modifies your iPhone's or iPad's configuration using a device supervision process. In plain terms, this establishes supervision on your device, which enables a password-protected configuration profile to be installed. That profile cannot be removed without the password held by HardStop. HardStop does not have ongoing remote access to your device, cannot see your activity, and cannot push commands to your device. The supervision solely enables the password-protected profile to function.

Network-Level Content Filtering: HardStop configures your device to route its DNS queries — the lookups your phone or tablet performs to find websites — through NextDNS, a third-party content filtering provider. This blocks access to adult content domains at the network level before your device connects to them. It also blocks Reddit image and video media and X (formerly Twitter) image and video media, in-app and in-browser.

Workaround Restrictions: The configuration profile also restricts a limited set of device functions whose only relevant effect is to bypass the filter — including the use of VPNs, changes to DNS settings, iCloud Private Relay, and the "Erase All Content and Settings" function. These restrictions exist solely to close known bypass routes. Removing them requires the removal process in Section 8.2.

You may also request custom domains or applications to be blocked, subject to Sections 5.7 and 6.8.

2.2 What HardStop Blocks on iPhone and iPad

Adult content websites via network-level domain filtering; image and video media on Reddit and X (formerly Twitter), in-app and in-browser; custom websites and applications you specifically request to block, subject to Sections 5.7 and 6.8 (targeted blocking of specific applications, sites, or site features is possible on iPhone and iPad); use of VPNs, custom DNS configurations, and iCloud Private Relay; use of the "Erase All Content and Settings" function; and removal of the iOS or iPadOS configuration profile without the HardStop-held password.

2.3 What HardStop Does Not Block on iPhone and iPad

General internet access and non-adult content; Reddit and X (formerly Twitter) text-based browsing and functionality; productivity, communication, health, education, or work applications; emergency services, crisis resources, and health applications; content outside the scope of your configured filter settings.

2.4 Platform Dependency — iPhone and iPad

HardStop's iPhone and iPad supervision technology depends entirely on Apple's iOS and iPadOS platforms and Apple's policies. Apple may, at any time and without notice, release software updates, change platform policies, or implement security measures that limit, disrupt, or entirely prevent HardStop's supervision mechanism from functioning. HardStop's network-level filtering depends on NextDNS, a third-party filtering provider whose availability and functionality are outside HardStop's control.

By using HardStop on iPhone or iPad, you explicitly acknowledge and accept this platform dependency risk. Disruption caused by Apple or NextDNS does not constitute a failure of service by HardStop and does not automatically entitle you to a refund. See Sections 2.5 and 7.3 for full details.

2.5 Unsupported Operating System Versions

HardStop supports only the operating system versions listed at tryhardstop.com/setup and within the HardStop app (the "Supported Versions List"). HardStop may update the Supported Versions List at any time as Apple, Microsoft, and other platform providers change their software.

As of the Updated Date of these Terms, iOS 27 and iPadOS 27 are not supported. HardStop cannot be installed on devices running an unsupported operating system version, and the HardStop setup process will state this.

Updating an enrolled device to an unsupported version is entirely at your own risk. You acknowledge and agree that if you install an operating system update on a device enrolled in HardStop, and that update is to a version not on the Supported Versions List, any or all of the following may occur, without warning and without any action by HardStop:

(a) device supervision may be removed by the operating system update itself; (b) the HardStop configuration profile and all associated restrictions may cease to function; (c) all content filtering on the device may be disabled, and adult content may become accessible on the device; (d) the update process applied to a supervised device may, in rare cases, result in partial or total loss of data on the device.

You further acknowledge and agree that each of the outcomes described in (a) through (d):

(i) results from a change made by Apple or another platform provider, not from any act or omission of HardStop; (ii) does not constitute a failure, breach, or non-performance of the HardStop service; (iii) does not entitle you to any refund of any subscription fee or add-on fee, except as required by mandatory consumer protection law; and (iv) renders the Zero Access Guarantee (Section 7.6) inapplicable to any content access occurring on that device on or after installation of the unsupported update, as filtering was not active and correctly configured on a supported configuration at the relevant time.

Before installing any operating system update on an enrolled iPhone or iPad, you must complete and verify a full device backup in accordance with Section 11.1, and you should check the Supported Versions List. HardStop will make reasonable commercial efforts to develop and release compatible installation methods for new operating system versions, and will assist affected users with re-onboarding under Section 9.2 once support is available, but HardStop gives no commitment as to whether or when support for any particular version will be available.

Nothing in this Section limits statutory rights you hold under mandatory consumer protection law, including the Australian Consumer Law, the UK Consumer Rights Act 2015, or applicable EU consumer protection legislation.

3.1 The Two-Layer System

HardStop's Mac and Windows service uses two complementary components installed on your computer.

Network Filtering Application: HardStop installs a network filtering application on your device that routes your DNS queries and network traffic through filtering infrastructure operated by NextDNS, a third-party provider. This blocks access to adult content domains at the network level before your device connects to them. This application launches automatically each time you start your computer. You may also request custom domains to be blocked, subject to Sections 5.7 and 6.8.

The HardStop Enforcer: The HardStop Enforcer is a background process installed alongside the network filtering application. Its sole function is to ensure the filtering application cannot be closed, disabled, or toggled off through application controls or system settings. If the filtering application is closed for any reason, the Enforcer restarts it automatically. The Enforcer launches automatically each time you start your computer. The Enforcer does not access, read, or transmit any data from your device. It has no independent network communication capability. It does one thing: it keeps the filtering application running.

3.2 What HardStop Blocks on Mac and Windows

Adult content websites via network-level domain filtering; custom websites you specifically request to block, subject to the limits in Sections 5.7 and 6.8; the ability to close or disable the filtering application through application controls; the ability to toggle off content filtering through the filtering application's settings.

Domain-level blocking — important: On Mac and Windows, custom blocking operates at the root domain level. If you request a block on any page, link, subdomain, or path, the entire root domain will be blocked on that computer. For example, requesting a block on a single YouTube video or channel blocks all of youtube.com. By requesting a custom block on Mac or Windows, you acknowledge and accept this domain-level effect. Blocking of an entire domain in response to your request for any part of that domain is the intended operation of the service, is not overblocking, malfunction, or a failure of service, and does not entitle you to any refund or other remedy. If a domain-level block interferes with your work, study, or other use of your computer, your remedy is to request removal of that custom block through the process in Section 5.7, which is subject to your applicable wait time.

3.3 What HardStop Does Not Block on Mac and Windows

General internet access and non-adult content; productivity, communication, health, education, or work applications; emergency services, crisis resources, and health applications; access to your files, applications, or any other function of your computer unrelated to content filtering.

3.4 Data Visibility — What We Can and Cannot See

This section is important. Please read it carefully.

HardStop's content filtering on all platforms — iPhone, iPad, Mac, and Windows — is delivered through infrastructure operated by NextDNS. Because your device is configured to use HardStop's NextDNS filtering, certain technical information is visible to HardStop within the NextDNS administrative dashboard. This is a technical consequence of how DNS filtering configuration works and is necessary for the service to function.

The information visible to HardStop may include: your email address; the device name or label assigned during setup; a system-assigned configuration or device identifier; your device model and operating system version where reported; connection status and last-seen timestamps; and your approximate geographic location at city level based on your connection point.

What HardStop cannot see — and this is what matters:

HardStop has disabled activity logging on its NextDNS filtering configurations. This means HardStop cannot see your DNS queries, cannot see the websites you visit or attempt to visit, cannot see your browsing history, and cannot see any network activity on your device. HardStop cannot see your files, your messages, your emails, your photos, your screen, or anything else on your device. HardStop is not monitoring your behaviour, is not conducting surveillance on your device, and has no capability to do so through the HardStop service.

The technical information listed above exists solely so your device can be identified within our filtering infrastructure as an enrolled HardStop device. HardStop does not use this information for any purpose other than administering your service, confirming your device's enrollment status, and facilitating your removal from the service when your wait time expires.

HardStop's filtering infrastructure is operated by NextDNS, Inc. NextDNS processes DNS traffic through its own network in accordance with the NextDNS Privacy Policy, available at nextdns.io/privacy. HardStop does not control NextDNS's infrastructure-level data processing. You should review the NextDNS Privacy Policy to understand how NextDNS handles data passing through its network.

3.5 Platform Dependency — Mac and Windows

HardStop's Mac and Windows service depends on third-party filtering infrastructure operated by NextDNS whose availability and functionality are outside HardStop's control, and on the macOS and Windows operating systems, which Apple and Microsoft may change at any time. NextDNS, Apple, or Microsoft may, at any time, update software, change policies, or implement changes that limit or disrupt HardStop's filtering capability. Section 2.5 applies equally to macOS and Windows versions not on the Supported Versions List. By using HardStop on Mac or Windows, you explicitly acknowledge this platform dependency risk. Disruption caused by a third-party provider does not constitute a failure of service by HardStop. Section 7.3 applies to any refund considerations arising from third-party platform changes.

4.1 Express Authorisation

By using HardStop, you expressly authorise HardStop, for the duration of your active service period, to:

For iPhone and iPad: install and manage configuration profiles on your iOS or iPadOS device; configure network-level content filtering via NextDNS; apply device supervision via a device configuration process; apply the workaround restrictions described in Section 2.1, including restrictions on VPNs, DNS changes, iCloud Private Relay, and the "Erase All Content and Settings" function; hold your configuration profile password during your chosen wait time period; deliver removal credentials to your nominated accountability partner where you have established one under Section 5.6; and modify controls in accordance with your requests and these Terms.

For Mac and Windows: install a network filtering application and the HardStop Enforcer on your device; enroll your device in HardStop's NextDNS filtering infrastructure; configure network-level content filtering through that infrastructure; maintain the Enforcer process to ensure the filtering application remains active; access the enrollment information visible in the filtering infrastructure's administrative dashboard as described in Section 3.4; deliver removal credentials to your nominated accountability partner where you have established one under Section 5.6; and modify controls in accordance with your requests and these Terms.

This authorisation is limited to the duration of your active service period and wait time period. It does not grant HardStop any right to access your personal data, files, messages, photos, or device usage information.

4.2 Consent Process — Clickwrap Agreement

HardStop obtains your consent in two stages, both of which are required before the service is active.

The first stage occurs at checkout. You are required to check an unchecked box confirming that you have read and agree to the Terms of Service and Privacy Policy before your purchase is processed. Pre-ticked boxes are not used. Your consent, including timestamp, account email, IP address, and the version of the Terms in effect at that time, is recorded and stored by HardStop.

The second stage occurs inside the HardStop setup application immediately before the service is applied to your device. You are required to check a second unchecked box specifically acknowledging, for iPhone and iPad users: that you understand device supervision will be applied to your iPhone or iPad; that you have completed a full device backup; that HardStop will hold your configuration profile password for your chosen wait time period; that HardStop supports only the operating system versions on the Supported Versions List, and that updating your device to an unsupported version may remove supervision, disable filtering, and risk data loss as described in Section 2.5; and that you have read and understood the Device Modification Disclosure. For Mac and Windows users: that you understand a network filtering application and the HardStop Enforcer will be installed on your device; that the filtering application will launch at startup and cannot be closed without completing the wait time process; that HardStop will retain the means of removal for your chosen wait time period; that custom blocks on Mac and Windows operate at the root domain level as described in Section 3.2; and that certain technical device information will be visible to HardStop as described in Section 3.4. The service cannot be activated until this box is checked. This consent is timestamped and stored.

Where you establish an accountability partner or add custom blocks, additional specific consents are captured at the time of that request as described in Sections 5.6 and 5.7.

Both consent records constitute a binding clickwrap agreement enforceable under applicable law, including in the United States, United Kingdom, Australia, and the European Union. These records serve as HardStop's evidence of your informed consent in any dispute.

4.3 Voluntary Participation

You confirm your use of HardStop is entirely voluntary, freely chosen, and not imposed by any employer, institution, court, or other authority. HardStop is your own decision to support your personal digital wellness goals.

5.1 Purpose

The wait time period is the core feature of HardStop's accountability model. It creates deliberate, user-chosen friction between the impulse to disable content filtering and the ability to act on that impulse. This intentional delay is the primary service HardStop provides.

5.2 How It Works

Your default wait time period is 72 hours. You may select any wait time period between 3 days (72 hours) and 365 days (1 year) in the HardStop application, included with every plan at no additional charge (see Section 6.8). If you have not made a confirmed selection, your wait time period is 72 hours.

When you request removal from HardStop, your wait time timer begins. HardStop delivers the means of removal within 24 hours after your wait time period expires. For iPhone and iPad users, this means your configuration profile password. For Mac and Windows users, this means your uninstaller download link. If you have established an accountability partner under Section 5.6, the means of removal is delivered to your accountability partner's nominated email address instead of yours.

You may change your chosen period at any time in the HardStop application, or by contacting us, subject to Section 5.6 where an accountability partner is in place. Changes apply to future requests only. An active wait time period already in progress is not shortened by a subsequent change request.

5.3 Your Explicit Acknowledgements

By selecting your wait time period and proceeding with setup, you explicitly acknowledge that: you chose this restriction freely and voluntarily; HardStop is contractually obligated to honour your chosen period; the wait time period is not a device lockout — it is the service you purchased and requested; HardStop is fulfilling its contractual obligations by maintaining the wait time period, not acting against your interests; and you cannot demand immediate release on the basis of changed preference or urge alone during an active period.

5.4 Emergency Access

HardStop maintains an emergency access process for genuine emergencies, including: medical emergency requiring immediate device access; mental health crisis or suicidal ideation; domestic violence or personal safety threat; child emergency; or any situation where delay could cause serious harm to you or others.

To request emergency access: email support@tryhardstop.com with the subject line "EMERGENCY ACCESS" and a brief description of the situation.

In a genuine emergency, HardStop will release the means of removal as soon as is humanly possible. Emergency release is made directly to you, the account holder, at your registered email address, regardless of any accountability partner arrangement under Section 5.6 and regardless of any active wait time period. We do not commit to a specific response window for emergencies because we operate across multiple time zones and cannot guarantee staffing at every hour. What we can commit to is this: emergency requests are treated as the absolute highest priority, will never be queued behind standard requests, and will be acted on by the first available team member regardless of the time of day or day of week.

An automatic reply will be sent immediately upon receipt of any emergency access request. That reply will include crisis support resources including the 988 Suicide and Crisis Lifeline (US), Lifeline on 13 11 14 (AU), and Samaritans on 116 123 (UK), regardless of the nature of the emergency.

HardStop is not a medical provider, crisis service, or emergency responder. If you are in immediate danger or experiencing a mental health crisis, contact emergency services — 911 (US), 999 (UK), or 000 (AU) — or a crisis line immediately. Do not rely on HardStop to respond in a life-threatening situation. HardStop will always grant release in a genuine safety emergency.

5.5 7-Day Grace Period

If you request removal of HardStop within 7 days of the date and time HardStop installation first completed on a device, no wait time period applies to that request. HardStop will deliver the means of removal for that device to your registered email address within 24 hours of your request.

The grace period applies once per device, measured from the first completed installation of HardStop on that device under your account. Uninstalling and reinstalling HardStop does not restart the grace period. The grace period applies to removal of the HardStop service from the device; it does not waive wait times applicable to individual custom blocks under Section 5.7 where the service itself remains installed. Where an accountability partner is in place under Section 5.6, a grace period release is delivered to the accountability partner's nominated email address in the ordinary way, unless the partner arrangement was itself established within the same 7-day window, in which case release is made to your registered email address.

5.6 Accountability Partners

You may nominate one accountability partner for your account by providing HardStop with the partner's email address. Where an accountability partner is in place:

(a) Credential delivery. All removal credentials — configuration profile passwords, uninstaller links, and removal instructions — are delivered to the accountability partner's nominated email address instead of your registered email address, following expiry of the applicable wait time period. Whether and when your accountability partner passes those credentials to you is a matter between you and your partner. HardStop has no obligation to deliver credentials to you directly while a partner arrangement is active, except as provided in Sections 5.4 (emergency access), 17.2 (termination), and 18 (wind-down), in which cases delivery is made directly to your registered email address notwithstanding the partner arrangement.

(b) Voluntary nomination. An accountability partner arrangement may be established only by you, the account holder, acting voluntarily in respect of your own devices. You represent that your nominated partner has agreed to receive removal credentials on your behalf and is aware that your account relates to an adult content filtering service. You acknowledge that nominating a partner necessarily discloses to that person that you use HardStop.

(c) Your responsibility for the nominated address. You are solely responsible for the accuracy of the nominated email address and for your choice of partner. HardStop delivers credentials to the nominated address and has no responsibility for what happens after delivery — including a partner who declines to pass credentials on, delays, loses access to their email, or becomes unreachable. If your partner is permanently unreachable, contact support@tryhardstop.com; after identity verification, HardStop may re-route future credential delivery to your registered email address following the equivalent of one full wait time period, measured from your verified re-routing request.

(d) Changing or removing a partner. A request to change or remove your accountability partner, or to redirect credential delivery back to your own email address, is itself subject to your applicable wait time period, measured from the request. This prevents the partner arrangement from being defeated in a moment of impulse.

(e) No coercion. Section 1.4 applies in full. The partner feature must not be used to control another person's device or as a condition imposed on another person. A partner has no rights against HardStop under these Terms; the account holder remains HardStop's sole customer and contracting party.

(f) Partner data. HardStop holds the partner's email address solely to deliver credentials and administer the arrangement, in accordance with the Privacy Policy.

5.7 Custom Blocks and Block-Removal Wait Times

You may request that specific websites or applications be added to your personal blocklist, subject to Section 6.8. By requesting a custom block, you agree that:

(a) removal of any custom block is subject to a block-removal wait time. Your block-removal wait time is the wait time period applicable to your account under Section 5.2 at the time of the removal request, unless a different period between 3 days and 365 days was selected and confirmed for custom blocks at the time the block was added;

(b) on Mac and Windows, custom blocks operate at the root domain level as described in Section 3.2, and a request to block any page, path, or subdomain blocks the entire root domain;

(c) on iPhone and iPad, blocks may be applied at a more targeted level where technically feasible, but HardStop determines the technical implementation of any requested block and does not guarantee any particular granularity;

(d) inconvenience, interference with work or study, or loss of access to non-adult content resulting from a custom block you requested is not a service failure and is not grounds for a refund or for bypassing the block-removal wait time, except through emergency access under Section 5.4 in a genuine emergency; and

(e) custom block requests and removal requests must be made from your registered email address.

6.1 Plans Offered

HardStop is offered on two subscription plans. One subscription covers iPhone, iPad, Mac, and Windows, across an unlimited number of devices belonging to you and to members of your household. For the purposes of these Terms, your household means you and the family members who live with you; it does not extend to friends or other persons outside your household, who require their own account. Every device on your account remains subject to these Terms in full, including Section 4 (consent and authorisation) in respect of each device's owner. All prices are in USD. Local currency equivalents may vary with exchange rates.

(a) Monthly Subscription: USD $25.00, billed every 4 weeks.

(b) Annual Subscription: USD $120.00 per year, billed annually.

New subscribers on either plan receive a 7-day free trial. No payment is taken during the trial period. If you do not cancel before the trial ends, your subscription converts to a paid subscription at the then-current rate for your chosen plan and your nominated payment method is charged. Subscriptions auto-renew at the end of each billing period — monthly or annually — via Stripe, our third-party payment processor, until cancelled. Cancellation takes effect at the end of the current billing period. HardStop does not offer a money-back guarantee; see Section 7.

6.2 Free Trial

The 7-day free trial is available to new subscribers only, once per customer, on either plan. No payment is charged during the trial period. If you cancel before the trial ends, no charge is made and no further action is required. If you do not cancel, the trial converts automatically to a paid subscription on the plan you selected. Because no money-back guarantee applies after the trial (Section 7), you should use the trial period to decide whether HardStop is right for you.

6.3 Automatic Renewal Disclosure

Subscriptions renew automatically at the end of each billing period — every 4 weeks for Monthly subscribers, annually for Annual subscribers — at the then-current rate for your plan via Stripe unless you cancel before the renewal date. You will receive an email renewal reminder no less than 3 days before each 4-weekly renewal and no less than 30 days before each annual renewal. To cancel, email support@tryhardstop.com or use your account settings. Cancellation takes effect at the end of your current billing period. No payment is taken for periods after the cancellation effective date.

6.4 Payment Processing

Payment is processed by our third-party payment processor, currently Stripe. By subscribing, you authorise HardStop to charge your nominated payment method for the applicable subscription fee at the end of your free trial and at each renewal thereafter. HardStop does not store full card details. The specific processor may change without requiring a Terms update.

6.5 Price Changes

HardStop may change the Monthly or Annual subscription price with 30 days' written notice by email. Your current billing period always completes at the price you were charged for it; a new price applies only from your next renewal after the notice period. Continued use after the notice period constitutes acceptance of the updated pricing. If you do not accept a price change, cancel before your next renewal under Section 6.3.

6.6 Failed Payments

If a subscription payment fails, HardStop may suspend your account and cease providing active support services. However, regardless of payment status, HardStop will never withhold the means of removal from your device as a means of enforcing payment. If your account is suspended due to non-payment and you wish to exit the service, contact support@tryhardstop.com and we will provide the means of removal within 5 business days to your registered email address (or your accountability partner's nominated address where Section 5.6 applies). HardStop may pursue unpaid subscription fees through appropriate legal or collection channels separately from and independently of any removal obligation. Accounts in payment default for more than 14 days may be terminated at HardStop's discretion.

6.7 Chargebacks

If you initiate a chargeback or payment dispute with your bank or card provider, HardStop may terminate your account and apply a permanent ban from the service. HardStop will not withhold the means of removal from your device as a consequence of a chargeback. Your removal credentials will be released within 5 business days of the chargeback being initiated, regardless of the outcome of the dispute. HardStop reserves the right to contest chargebacks it believes to be fraudulent or made in bad faith.

Please contact support@tryhardstop.com before initiating a chargeback — most billing disputes can be resolved quickly and without involving your card provider.

6.8 Included Features (Formerly Optional Add-Ons)

Custom blocking and custom wait time selection are included with every HardStop plan at no additional charge.

(a) Custom blocking. Every subscription includes unlimited custom website blocks on iPhone, iPad, Mac, and Windows, and unlimited custom application blocks on iPhone and iPad, managed in the HardStop application. All custom blocks remain subject to Section 5.7, including block-removal wait times.

(b) Custom wait time. Every subscription includes the ability to select a wait time period of your choice between 3 days (72 hours) and 365 days (1 year), in place of the standard 72-hour default, and to select custom block-removal wait times within the same range under Section 5.7. Selections are made in the HardStop application and are subject to Section 5.2 (changes apply to future requests only).

(c) Retired add-ons. The former Lifetime Digital Control (USD $47.00) and Custom Unlock Wait Time (USD $19.00) add-ons are no longer sold. The features they provided are now included with every plan, and members who previously purchased either add-on retain everything they purchased, with those features remaining available to them as included features. Former add-on payments are non-refundable except as required by law.

(d) Platform dependency. These included features are subject to the same platform dependency risks as the base service described in Sections 2.4, 2.5, and 3.5. If a platform provider modifies its operating system in a way that disrupts HardStop's supervision or filtering mechanism, a feature may become wholly or partly non-functional. Such platform disruption does not entitle you to any refund, except as provided in Section 7.3 or as required by law.

Included features may not be assigned separately from the underlying subscription and cease to function if your subscription ends.

7.1 No Money-Back Guarantee

HardStop does not offer a money-back guarantee on either plan. The free trial under Section 6.2 exists so that you can evaluate HardStop before any payment is taken. Once a subscription payment has been charged — monthly or annual — it is non-refundable except as set out in Sections 7.3, 7.4, and 7.6, or as required by mandatory consumer protection law.

7.2 Non-Refundable Circumstances

Without limiting Section 7.1, no refund is payable for: dissatisfaction, change of mind, or non-use; inability to tolerate the wait time period; a custom block you requested, including the domain-level effects described in Section 3.2; a device becoming unsupervised or unfiltered following an operating system update, including an update to an unsupported version under Section 2.5; or account termination for breach of these Terms.

You may cancel at any time under Section 6.3 and no further billing will occur after the cancellation effective date. For Annual subscribers, cancellation does not shorten the current annual period and does not entitle you to a pro-rata refund of the unused portion, except as required by law.

7.3 Platform Change Carve-Out

If Apple, Microsoft, NextDNS, or any third-party provider whose platform or infrastructure HardStop relies on to deliver its service, updates their software, security frameworks, or policies in a way that limits, disrupts, or renders HardStop partially or wholly ineffective, this does not constitute a failure of service by HardStop LLC. You acknowledged this platform dependency risk in Sections 2.4, 2.5, and 3.5. For the avoidance of doubt, this Section applies to the release by Apple of iOS 27 and iPadOS 27 and to any consequences of a device being updated to those or any other unsupported versions, including loss of supervision, loss of filtering, and access to previously blocked content.

HardStop will make reasonable commercial efforts to restore full functionality following any platform change and will notify affected users promptly. If HardStop is unable to restore a materially functional service within 60 days of the disruption:

For Monthly subscribers: you may contact support@tryhardstop.com to request cancellation and a refund of the current billing period's subscription fee.

For Annual subscribers: you may contact support@tryhardstop.com to request cancellation and a pro-rata refund of the unused portion of your current annual period, calculated from the date of the disruption.

HardStop will assess such requests in good faith. This is HardStop's sole refund obligation in connection with third-party platform changes.

A disruption caused by your own installation of an unsupported operating system update under Section 2.5 is not a service disruption for the purposes of this Section and creates no refund entitlement for any plan, except as required by mandatory consumer protection law.

7.4 Verified Technical Failure

If HardStop fails to deliver its core service due to a verified technical failure within HardStop's own control, and cannot resolve the issue within a reasonable timeframe, contact support@tryhardstop.com. HardStop may, at its discretion, issue a refund for the affected period — for Monthly subscribers, the current billing period's fee; for Annual subscribers, a pro-rata portion of the annual fee corresponding to the affected period.

7.5 Statutory Rights Not Excluded

Nothing in this Section limits statutory refund rights under mandatory consumer protection law, including the Australian Consumer Law, the UK Consumer Rights Act 2015, or applicable EU consumer protection regulations. Where mandatory statutory rights apply, they take precedence over this policy to the extent required by law.

7.6 Zero Access Guarantee

HardStop stands behind the effectiveness of its filtering service. If explicit adult content is accessed on a device where HardStop's filtering is active, and that access occurred due to a failure in HardStop's own filtering service rather than any action by you or any circumstance outside HardStop's control, HardStop will first attempt to fix the problem and, if it cannot, will refund the fees you have paid.

How to claim: Email support@tryhardstop.com with the subject line "ZERO ACCESS GUARANTEE CLAIM" within 30 days of the access occurring. Include a description of what occurred, the approximate date, the device, and the site, application, or content source involved. HardStop may request additional evidence at its reasonable discretion.

Remediation first: HardStop will review the claim in good faith and, where the claim satisfies the conditions below, will attempt to remediate within 5 business days of receiving it by adding the relevant domain, application, or content source to its blocklist. Where HardStop successfully remediates within that window, no refund is due. A refund becomes due only where HardStop is technically unable to block the content in question through its filtering infrastructure within the 5-business-day remediation window. "Technically unable" means no commercially reasonable configuration of HardStop's filtering provider could block the relevant content — not that HardStop has elected not to block it. HardStop will respond to every claim within 10 business days.

Refund: Where a refund is due, HardStop will refund the full fees you have paid to HardStop for your subscription, processed within 5–10 business days to your original payment method. Refunds under this guarantee are limited to fees paid to HardStop. This guarantee does not extend to consequential, indirect, or punitive damages of any kind and does not alter the limitation of liability in Section 15. This guarantee applies once per subscription. Where a refund is issued, your subscription will be cancelled.

Conditions — all must be met:

• (a) HardStop's filtering must have been installed, active, and correctly configured on the device at the time of access. For iPhone and iPad, this means the device was supervised, the HardStop configuration profile was installed and functioning, and DNS filtering was in effect. For Mac and Windows, this means the filtering application and Enforcer were installed and running and DNS filtering was in effect.
• (b) The device must have been running an operating system version on the Supported Versions List at the time of access. The guarantee does not apply to access occurring on or after installation of an unsupported operating system update, including where that update removed supervision or disabled filtering as described in Section 2.5.
• (c) The access must not have resulted from your disabling, closing, or circumventing any component of the HardStop service, or from any bypass method. The following are expressly excluded and will invalidate any claim: virtual private networks (VPNs) of any kind; proxy websites or web-based proxy services; Tor or other anonymising networks; browsers with built-in VPN or proxy features, including but not limited to Opera; alternative DNS configurations; Google Translate, Google Cache, archive.org, or any similar service used to reframe or relay a blocked page; tethering or connecting your device to any network on which HardStop filtering is not active; accessing the content on a secondary device and viewing it via screenshot, screen share, AirPlay, or screen mirroring; third-party unblockers, mirror sites, embed aggregators, scraper sites, and proxy-based content portals; and any other tool, technique, or method — whether listed here or not — that has the effect of routing, relaying, or displaying adult content through a source other than your device's direct, HardStop-filtered connection.
• (d) The access must not have resulted from a third-party platform change, operating system update, or disruption outside HardStop's control as described in Sections 2.4, 2.5, 3.5, and 7.3.
• (e) The access must not have occurred on a device not enrolled in or covered by your active HardStop subscription.
• (f) The content must have been actively loaded and displayed on the device, not merely surfaced as a search result thumbnail, link preview, or ad impression on an otherwise permitted page.
• (g) The claim must be made within 30 days of the access occurring.

Good faith requirement: HardStop reserves the right to decline any claim it determines in good faith to have been made fraudulently, manufactured (including by deliberately attempting to defeat the filter to trigger the guarantee), or otherwise not in genuine reliance on the HardStop service. Claims involving fabricated evidence will be declined and may result in account termination under Section 17.1.

Nothing in this Section creates any obligation beyond a fee refund. HardStop makes no representation that its filtering will be effective against all possible means of accessing explicit content, and this guarantee is limited to failures within HardStop's own control. This guarantee does not limit any statutory rights you hold under the Australian Consumer Law, the UK Consumer Rights Act 2015, or applicable EU consumer protection legislation.

8.1 Cancelling Your Subscription

You may cancel at any time by emailing support@tryhardstop.com or through your account settings. Cancellation stops future billing at the end of your current billing period but does not remove device configurations, does not release the means of removal, and does not entitle you to a refund for the current billing period unless required by law.

8.2 Removing HardStop from Your Device

Cancelling your subscription and removing HardStop from your device are two separate actions.

For iPhone and iPad: email support@tryhardstop.com to request your password; if the Section 5.5 grace period applies, no wait time applies to that device; otherwise, if a wait time period is active, wait for it to expire or request emergency access per Section 5.4; receive your password to your registered email (or, where Section 5.6 applies, your accountability partner's nominated email); open Settings > General > VPN and Device Management > HardStop Profile > Remove Profile > enter password. The removal process is identical for iPhone and iPad.

For Mac and Windows: email support@tryhardstop.com to request removal; if the Section 5.5 grace period applies, no wait time applies to that device; otherwise, if a wait time period is active, wait for it to expire or request emergency access per Section 5.4; receive your uninstaller download link to your registered email (or, where Section 5.6 applies, your accountability partner's nominated email); download and run the uninstaller, which removes the HardStop Enforcer; follow the provided instructions to remove the filtering application. Following both steps fully removes HardStop's content filtering from your device.

Account cancellation does not equal device uninstallation. Both steps are required to fully exit HardStop.

8.3 Post-Cancellation Data Retention

Account data is retained for 30 days after account closure, then permanently deleted per our Privacy Policy. Removal credentials are deleted upon confirmed uninstallation or account deletion. Accountability partner email addresses are deleted on the same schedule.

9.1 No Guarantee of Uninterrupted Service

HardStop is provided on an "as is" and "as available" basis. We do not guarantee uninterrupted or error-free service, 100% blocking effectiveness across all platforms and applications, or compatibility with every device model or operating system version. Compatibility is limited to the Supported Versions List described in Section 2.5.

9.2 New Device or System Upgrade

If you purchase a new device or perform a major operating system upgrade that disrupts your HardStop configuration, contact support@tryhardstop.com. We will assist with re-onboarding on your new device at no additional cost during your active service period, provided the new device or operating system version is on the Supported Versions List. Where a new device or version is not yet supported, re-onboarding will be available if and when support is released, and Section 2.5 applies in the interim.

Before performing any operating system upgrade on an enrolled device, check the Supported Versions List and complete a verified backup in accordance with Section 11.1.

If you are transitioning to a new device, contact support before or as soon as possible after making the switch. We will coordinate setup on your new device and, if requested, release the removal credentials for your previous device so that HardStop can be removed from it. Your old device remains protected by HardStop's filtering until you request and receive those credentials. HardStop will not leave a previous device in a restricted state without providing a path to remove it.

9.3 Technical Changes

HardStop may update its technical implementation — including filtering methods, enforcement mechanisms, and third-party service providers — without prior notice. Such changes are made to maintain or improve the service and do not constitute a material change to HardStop's core purpose.

11.1 Mandatory Backup Requirement — iPhone and iPad

If you are installing HardStop on an iPhone or iPad, you must create a full backup of your device — via a computer or via iCloud — before initiating the HardStop setup process, and again before installing any operating system update on a device enrolled in HardStop. The device supervision process modifies your iPhone's or iPad's configuration, and operating system updates applied to a supervised device — particularly updates to unsupported versions as described in Section 2.5 — carry an inherent risk of unexpected outcomes, including in rare cases the loss of data on the device. While the erasure of personal data is not an intended or expected outcome of installation or of any update, unexpected issues can occur with any device modification.

You are solely responsible for creating backups and for verifying that each backup is complete and accessible before proceeding with installation or with any operating system update. Verification is not optional. By proceeding with the HardStop iPhone or iPad setup process, you confirm that you have completed and verified a full device backup immediately prior to beginning installation. Instructions for verifying an iCloud backup are available at tryhardstop.com/setup.

The backup obligations in this Section are independent obligations owed by you. HardStop's exclusion of liability for data loss in Section 15.2 applies whether or not these backup obligations were met; failure to meet them is additionally a breach of these Terms by you.

Mac and Windows users are not required to perform a backup before installation as the setup process does not modify system data.

11.2 General Obligations

You agree to: maintain access to your registered email address at all times, as removal credentials and account communications are delivered only to your registered email (or, where Section 5.6 applies, to your accountability partner's nominated email); keep your account details and any accountability partner nomination current and accurate; check the Supported Versions List before installing any operating system update on an enrolled device; comply with the terms of service of any third-party providers relevant to your device and operating system; and use HardStop only for lawful purposes.

11.3 Prohibited Conduct

You agree not to:

Attempt to bypass, disable, or defeat the content filtering, device supervision controls, the HardStop Enforcer, or any other component of the HardStop service through any means including task managers, process killers, system tools, or third-party software. Control layout settings to bypass network protection modules. Uninstall any component of HardStop through system settings or third-party tools without first completing the proper wait time and removal process described in Section 8.2. Use VPNs, proxies, alternative DNS configurations, iCloud Private Relay, or any other tool to bypass network-level content filtering. Disable or modify your device's startup settings to prevent any HardStop component from launching. Factory reset your device, use the "Erase All Content and Settings" function, or restore your device to circumvent the wait time period without first requesting removal through the proper process. Install an operating system update identified as unsupported on the Supported Versions List for the purpose of removing supervision or defeating filtering (installing such an update for any other reason is not prohibited conduct but is entirely at your own risk under Section 2.5). Share circumvention methods with other users. Reverse engineer or attempt to extract HardStop's source code, filtering logic, or technical implementation. Abuse, harass, or threaten HardStop support staff. Misrepresent your age, device ownership, or authority to install HardStop. Install HardStop on any person's device without their full, informed, and freely given consent. Nominate any person as an accountability partner without that person's agreement, or use the accountability partner feature to control another person or another person's device.

12.1 Data We Collect and Data Visible to HardStop

HardStop collects and holds the following information directly: your name and email address for account management and removal credential delivery; the email address of any accountability partner you nominate under Section 5.6; payment information, which is processed and stored by our third-party payment processor — HardStop does not store full card details; your chosen wait time period duration; and your custom block requests.

On all platforms, additional technical information is visible to HardStop within the NextDNS administrative dashboard as a consequence of your device being configured to use HardStop's filtering, as described in Section 3.4. This information is not actively collected or stored in HardStop's own systems. It is visible within the infrastructure provider's dashboard and is used solely to administer your service.

HardStop does not collect browsing history, DNS query logs, or any data from your device files, messages, photos, or applications on any platform.

12.2 What HardStop Cannot See

HardStop has disabled activity logging on its NextDNS filtering configurations. HardStop cannot see your DNS queries, browsing history, websites visited, search terms, or network activity. HardStop cannot see your files, messages, emails, photos, or screen content on any platform. HardStop does not monitor device behaviour and has no surveillance capability through the HardStop service on any platform. The HardStop Enforcer has no data collection or transmission capability of any kind.

12.3 Privacy Policy

Our full Privacy Policy at tryhardstop.com/privacy governs how we collect, use, store, and protect your personal information and forms part of your legal agreement with HardStop. Users in the EU, UK, and Australia have additional statutory data protection rights set out in the Privacy Policy.

12.4 No Sale of Data

HardStop does not sell, rent, or share your personal data with third parties for marketing or advertising purposes.

12.5 Data Sensitivity

You acknowledge that your account is associated with an adult content filtering service and that the enrollment information visible to HardStop through our infrastructure provider constitutes personal information and is treated as such. You further acknowledge that nominating an accountability partner discloses to that person that you use an adult content filtering service, and that this disclosure is made by you, not by HardStop. HardStop maintains reasonable technical and organisational security measures to protect your data. HardStop does not use enrollment information for profiling, marketing, or any purpose beyond service administration. In the event of a data breach affecting your personal information, HardStop will notify you in accordance with applicable law.

12.6 Third-Party Infrastructure Provider

HardStop's filtering service on all platforms is delivered through infrastructure operated by NextDNS, Inc. NextDNS processes network traffic data in accordance with its own privacy policy, available at nextdns.io/privacy. HardStop does not control NextDNS's infrastructure-level data processing. You should review the NextDNS Privacy Policy to understand how NextDNS handles data passing through its network independently of HardStop's logging settings.

13.1 Support Contacts

Standard support: support@tryhardstop.com — response within 24 business hours.
Removal requests: support@tryhardstop.com — credentials delivered within 24 hours after wait time expires (or without wait time where the Section 5.5 grace period applies).
Emergency access: support@tryhardstop.com with subject "EMERGENCY ACCESS" — responded to as soon as possible by the first available team member, at any hour.

13.2 Standard Removal Process

Email support@tryhardstop.com from your registered email address requesting removal. HardStop verifies your identity by email address match. If the Section 5.5 grace period applies to the device, credentials are delivered within 24 hours of the request. Otherwise, your wait time period begins or continues. For iPhone and iPad users, your configuration profile password is delivered within 24 hours after your wait time period expires — the removal process is identical for iPhone and iPad. For Mac and Windows users, your uninstaller download link is delivered within 24 hours after your wait time period expires along with instructions for completing removal of the filtering application. Where an accountability partner arrangement is active under Section 5.6, delivery is made to the partner's nominated email address, except in the cases of emergency access, termination, and wind-down described in that Section.

13.3 Identity Verification

Removal requests are accepted only from the registered account email address, and removal credentials are released only to the registered account email address or, where Section 5.6 applies, to the accountability partner's nominated email address on record. HardStop cannot release credentials via phone, text message, alternative email addresses, or to any other third party. If you lose access to your registered email, contact support immediately — recovery may require additional verification and may cause delays.

14.1 HardStop Software and Branding

HardStop, its software, website, branding, and all associated content are the intellectual property of HardStop LLC. Nothing in these Terms grants you any right to use HardStop's name, logo, or trademarks without prior written consent.

HardStop's iPhone and iPad supervision tool incorporates third-party open-source software licensed under the GNU Lesser General Public License (LGPL). HardStop complies with applicable open-source licence obligations. Source code attribution is available on request.

14.2 Bonus Materials (Retired)

Bonus materials — the "Rewired" ebook and audiobook bundle and the "Root Cause Quiz" — were formerly included with Annual Subscriptions. They are no longer offered or provided with any plan. Members who previously received bonus materials may retain them, licensed for personal, non-commercial use only.

You may not reproduce, redistribute, resell, sublicense, publicly display, or otherwise exploit the bonus materials beyond personal use. The bonus materials are provided "as is" with no warranty as to fitness for any particular purpose. They do not constitute medical, therapeutic, or psychological advice; Section 10 of these Terms applies to any claims made or implied within the bonus materials. If your subscription ends for any reason, you may retain any bonus materials you have already downloaded — HardStop does not require their return, deletion, or destruction. The Root Cause Quiz may collect personal information; that collection and handling is governed by the Privacy Policy at tryhardstop.com/privacy.

15.1 "As Is" Service

HardStop is provided "as is" and "as available" without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, or non-infringement.

15.2 Exclusion of Consequential Damages and Data Loss

To the maximum extent permitted by applicable law, HardStop is not liable for any indirect, incidental, special, consequential, or punitive damages, including: loss of profits, revenue, or data; mental health or behavioural outcomes; relationship or employment consequences; frustration or inconvenience from wait time periods, block-removal wait times, accountability partner arrangements, or domain-level custom blocks; third-party platform disruptions including changes by Apple, Microsoft, NextDNS, or any filtering infrastructure provider; access to adult content resulting from a device becoming unsupervised or unfiltered following an operating system update, including an update to an unsupported version under Section 2.5; or inability to access content due to active filtering.

To the maximum extent permitted by applicable law, HardStop is not liable for any loss, corruption, or erasure of data on any device arising from or in connection with: installation of HardStop; the device supervision process; the presence of HardStop on the device; any operating system update installed on an enrolled device, including an update to an unsupported version; or removal of HardStop. This exclusion applies whether or not you complied with the backup obligations in Section 11.1. Your compliance with Section 11.1 is an independent obligation, and your sole protection against data loss is a complete, verified backup.

15.3 Liability Cap

To the maximum extent permitted by applicable law, HardStop's total cumulative liability for any claims arising from or related to these Terms or your use of HardStop shall not exceed the total fees you paid to HardStop in the 12 months immediately preceding the event giving rise to the claim.

15.4 Statutory Rights Preserved

Nothing in this Section excludes or limits consumer guarantees or statutory rights that cannot be excluded under mandatory law, including the Australian Consumer Law, the UK Consumer Rights Act 2015, or applicable EU consumer protection law, or liability that cannot be excluded under applicable law, such as liability for death or personal injury caused by negligence, or for fraud. Where mandatory statutory rights apply, HardStop's liability is limited to the extent permitted by law.

17.1 Termination by HardStop

HardStop may suspend or terminate your account immediately if you: breach any provision of these Terms; attempt to bypass or defeat content filtering, device supervision, or the HardStop Enforcer; install HardStop on another person's device without their consent; provide false information about age, identity, or device ownership; abuse or threaten support staff; or use HardStop for any unlawful purpose.

17.2 Effect of Termination — Unconditional Removal

Upon termination of your account for any reason — including termination by HardStop for cause, termination for non-payment, or voluntary cancellation — HardStop will release your removal credentials to your registered email address within 5 business days. Release under this Section is made directly to you, the account holder, notwithstanding any accountability partner arrangement under Section 5.6. For iPhone and iPad users this means your configuration profile password. For Mac and Windows users this means your uninstaller download link and removal instructions. This obligation is unconditional. HardStop will not leave any device in a restricted state without providing the means to remove that restriction, regardless of the circumstances or reason for termination.

Additional effects of termination: account access is revoked; future billing ceases; no refund is issued except as provided in Section 7 or as required by law.

17.3 Survival

Sections 4.3, 11, 14.1, 14.2, 15, 16, 18, 20, 21, 22, and 23 survive termination of these Terms.

21.1 Entire Agreement

These Terms, together with the Privacy Policy and Device Modification Disclosure, constitute the entire agreement between you and HardStop and supersede all prior understandings and representations. Your clickwrap consent records, as described in Section 4.2, form part of and are incorporated into this agreement.

21.2 Statute of Limitations

To the extent permitted by applicable law, any claim arising from or related to your use of HardStop or these Terms must be brought within one year of the date on which the claim arose, or it is permanently waived.

21.3 Waiver

HardStop's failure to enforce any right or provision is not a waiver of that right. A waiver in one instance does not constitute a waiver on any other occasion.

21.4 Assignment

You may not assign your rights or obligations under these Terms without HardStop's prior written consent. HardStop may assign these Terms — including in connection with a merger, acquisition, or asset sale — without notice or consent. Where HardStop assigns these Terms in connection with a transfer of the service, your subscription and any legacy Lifetime entitlement under Section 1.6 travel with the service to the assignee.

21.5 Force Majeure

HardStop is not liable for any delay or failure caused by circumstances beyond its reasonable control, including third-party platform changes, service outages, natural disasters, government actions, or cyberattacks.

21.6 Open Source Compliance

HardStop's iPhone and iPad supervision tool incorporates third-party software licensed under the GNU Lesser General Public License (LGPL). HardStop complies with all applicable LGPL obligations. Source code attribution is available on request.

23.1 Informal Resolution First

Before initiating arbitration, contact HardStop at support@tryhardstop.com with a written description of the dispute and your desired resolution. HardStop will attempt to resolve the dispute informally within 30 days. If unresolved, either party may proceed to arbitration.

23.2 Binding Arbitration

Except for claims qualifying for small claims court, any dispute arising from or relating to these Terms, the Privacy Policy, or your use of HardStop — including disputes about the validity or scope of this arbitration clause — shall be resolved by binding individual arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, available at adr.org. Arbitration will be conducted in English and may be conducted remotely.

23.3 Class Action Waiver

YOU AND HARDSTOP AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS ACTION, COLLECTIVE ACTION, OR REPRESENTATIVE PROCEEDING. The arbitrator may not consolidate more than one person's claims and may not preside over any class or representative proceeding.

23.4 Arbitration Costs

HardStop will pay AAA arbitration fees for claims not exceeding USD $10,000, unless the arbitrator determines the claim was frivolous. Each party bears its own attorneys' fees unless the arbitrator awards fees under applicable law.

23.5 Exceptions

Either party may seek emergency injunctive or equitable relief in a court of competent jurisdiction to prevent irreparable harm pending arbitration. HardStop may also pursue claims in small claims court for matters within that court's jurisdiction.

23.6 EU and UK Users

If you are a resident of the European Union or United Kingdom, the mandatory arbitration provisions of this Section do not apply to you. You retain your rights to bring claims before applicable courts and consumer protection bodies in your jurisdiction.